Privacy Policy

Ausplan Design Group Pty Ltd ABN 15 151 611 513 (“Ausplan”)  adopts the Australian Privacy Principles (“APPs”) set out in the Privacy Act 1988 (Cth) (“the Act”).  The below Privacy Policy outlines our approach to protecting your personal information.

PERSONAL INFORMATION

Your right to privacy and data security is a primary concern to Ausplan. Personal information submitted to us whether over the Internet or by other means, is maintained, controlled and kept secure by us.  Reference to ‘personal information’ has the same meaning as the definition under the Act which includes (without limitation) an individual’s name, address, email address, phone number, date of birth, signature, credit information, and photographs.

USE OF PERSONAL INFORMATION

Ausplan requests your personal information for specific purposes, for example, we may request personal information from you to: 

• Send marketing material to you;

• Notify you when our website is updated;

• Provide you with the services requested by you; and

• Obtain feedback.

Personal information provided to Ausplan will be kept confidential and will only be used for the purpose it was given and in a way that is necessary for us to carry out its services, which may include (without limitation) marketing, research, planning and product development. We will ensure to the best of our abilities that this purpose is made known to you at the time you submit your personal information.

By provided your personal information to Ausplan, you consent to us providing your personal information to agents and contractors of Ausplan solely to carry out the services they are performing for us.  Our agents and contractors are required to keep your personal information confidential.

TECHNOLGY TO OBTAIN INFORMATION

We use cookies, tags, Google Analytics and web navigational data collection to help us provide a better service to you. 

Ausplan agrees not to disclose personal information to any outside organisation (without your approval) for its use in marketing.

STORAGE OF YOUR PERSONAL INFORMATION

We will use reasonable endeavours to protect your personal information in our possession.  Our security measures include (without limitation), encrypted passwords, IT systems with firewalls, anti-virus programs and regular security training. 

Whilst we use reasonable endeavours, we cannot guarantee that your personal information will not be stolen or used without our permission.  To the extent permissible by law, we will not be reasonable for unauthorised access, disclosure or use of your personal information.  If you are aware (or suspect) that someone has your personal information without permission, please contact Ausplan immediately.

Once we are no longer required to hold your personal information, we will destroy your personal information, with hardcopies destroyed by shredding them and delete (in a manner which cannot be recovered) the electronic files.  Any personal information required to be held by us by law will be retained by Ausplan.

SHARING YOUR PERSONAL INFORMATION

As stated above, we will not disclose your personal information except to provide the required service, unless we are required by law or authorised by law, or there is a threat to a person’s health or safety.

We will only share your personal information to a foreign contractor or supplier in limited circumstances, and where that contractor or supplier is bound by principles of privacy which are similar to the APPs.  Ausplan also notes that your personal information may be collected and backed-up in the Cloud (which may also be overseas). 

ACCESS TO AND CORRECTION OF PERSONAL INFORMATION

You can request in writing access at any time to any personal information that Ausplan holds about you directly.

Any written request may by

emailed to: info@ausplandesign.com.au 

sent to: The Privacy Officer
Ausplan Design Group
Suite 369,
585 Little Collins Street
Melbourne Vic 3000 

We may, at our discretion, charge you a reasonable fee where access is provided.

We will use reasonable endeavours to ensure the personal information we collect and handle is accurate.  Further, we note that it is reasonable for us to assume you have provided accurate and complete personal information.  At your request, we will take reasonable steps to correct any of your personal information if it can be established that the personal information is not accurate, complete or otherwise up-to-date.

ACCEPTANCE

By using our Website or purchasing our services you agree to Ausplan using your personal information in accordance with this Privacy Policy.

If, at any time, you do not:

• agree to this Privacy Policy; or

• believe we have handled your personal information in accordance with this Privacy Policy

you must immediately contact Ausplan in writing either by:

emailed to: info@ausplandesign.com.au 

sent to: The Privacy Officer
Ausplan Design Group
Suite 369,
585 Little Collins Street
Melbourne Vic 3000 

If you are not satisfied with how we have dealt with your complaint or if we cannot resolve your complaint, under the Privacy Act 1988, you can make a complaint to the Office of the Australian Information Commissioner.

This Policy is effective from February 2024.  Ausplan reserves the right to change this Privacy Statement without notice in the future.  It is your responsibility to ensure you are familiar with the current Privacy Policy.

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