Complaint and Dispute Resolution
Making a verbal complaint
Any complaints about the service you have received from Ausplan Design Group Pty Ltd ABN 15 151 611 513 (“Ausplan”) should first be directed to the person you have dealt with. That staff member will discuss the complaint informally with you and try to resolve it.
If you are reluctant to speak to that person or they are unable to resolve the complaint to your satisfaction, you will be given the opportunity to speak to Ausplan’s director, Max Loche.
Making a written complaint
If you wish to put your complaint in writing, you can email us at info@ausplandesign.com.au – or write to:
Max Loche, Director
Ausplan Design Group
Suite 369,
585 Little Collins Street
Melbourne Vic 3000
You will receive a written acknowledgement within 3 working days of receipt of your complaint.
What happens next?
The Director of Ausplan will contact you to discuss your complaint.
They will also take whatever steps are necessary to try to resolve your complaint. This may include:
reviewing the file,
discussing the matter with the relevant staff member,
discussing the matter with other members of staff.
While attempts will be made to resolve your complaint informally, Ausplan will also send you a formal written response to your complaint within 10 working days. If there is any reason for a delay Ausplan will contact you and advise when you can expect a response and the reason for the delay.
Stay Up-to-Date
with Ausplan
Reach out to us for the latest updates on our projects, design insights, and industry news. We'll personally get in touch to discuss what matters most to you.
Complaint and Dispute Resolution
Making a verbal complaint
Any complaints about the service you have received from Ausplan Design Group Pty Ltd ABN 15 151 611 513 (“Ausplan”) should first be directed to the person you have dealt with. That staff member will discuss the complaint informally with you and try to resolve it.
If you are reluctant to speak to that person or they are unable to resolve the complaint to your satisfaction, you will be given the opportunity to speak to Ausplan’s director, Max Loche.
Making a written complaint
If you wish to put your complaint in writing, you can email us at info@ausplandesign.com.au – or write to:
Max Loche, Director
Ausplan Design Group
Suite 369,
585 Little Collins Street
Melbourne Vic 3000
You will receive a written acknowledgement within 3 working days of receipt of your complaint.
What happens next?
The Director of Ausplan will contact you to discuss your complaint.
They will also take whatever steps are necessary to try to resolve your complaint. This may include:
reviewing the file,
discussing the matter with the relevant staff member,
discussing the matter with other members of staff.
While attempts will be made to resolve your complaint informally, Ausplan will also send you a formal written response to your complaint within 10 working days. If there is any reason for a delay Ausplan will contact you and advise when you can expect a response and the reason for the delay.
Stay Up-to-Date
with Ausplan
Reach out to us for the latest updates on our projects, design insights, and industry news. We'll personally get in touch to discuss what matters most to you.
Complaint and Dispute Resolution
Making a verbal complaint
Any complaints about the service you have received from Ausplan Design Group Pty Ltd ABN 15 151 611 513 (“Ausplan”) should first be directed to the person you have dealt with. That staff member will discuss the complaint informally with you and try to resolve it.
If you are reluctant to speak to that person or they are unable to resolve the complaint to your satisfaction, you will be given the opportunity to speak to Ausplan’s director, Max Loche.
Making a written complaint
If you wish to put your complaint in writing, you can email us at info@ausplandesign.com.au – or write to:
Max Loche, Director
Ausplan Design Group
Suite 369,
585 Little Collins Street
Melbourne Vic 3000
You will receive a written acknowledgement within 3 working days of receipt of your complaint.
What happens next?
The Director of Ausplan will contact you to discuss your complaint.
They will also take whatever steps are necessary to try to resolve your complaint. This may include:
reviewing the file,
discussing the matter with the relevant staff member,
discussing the matter with other members of staff.
While attempts will be made to resolve your complaint informally, Ausplan will also send you a formal written response to your complaint within 10 working days. If there is any reason for a delay Ausplan will contact you and advise when you can expect a response and the reason for the delay.
Stay Up-to-Date
with Ausplan
Reach out to us for the latest updates on our projects, design insights, and industry news. We'll personally get in touch to discuss what matters most to you.
Complaint and Dispute Resolution
Making a verbal complaint
Any complaints about the service you have received from Ausplan Design Group Pty Ltd ABN 15 151 611 513 (“Ausplan”) should first be directed to the person you have dealt with. That staff member will discuss the complaint informally with you and try to resolve it.
If you are reluctant to speak to that person or they are unable to resolve the complaint to your satisfaction, you will be given the opportunity to speak to Ausplan’s director, Max Loche.
Making a written complaint
If you wish to put your complaint in writing, you can email us at info@ausplandesign.com.au – or write to:
Max Loche, Director
Ausplan Design Group
Suite 369,
585 Little Collins Street
Melbourne Vic 3000
You will receive a written acknowledgement within 3 working days of receipt of your complaint.
What happens next?
The Director of Ausplan will contact you to discuss your complaint.
They will also take whatever steps are necessary to try to resolve your complaint. This may include:
reviewing the file,
discussing the matter with the relevant staff member,
discussing the matter with other members of staff.
While attempts will be made to resolve your complaint informally, Ausplan will also send you a formal written response to your complaint within 10 working days. If there is any reason for a delay Ausplan will contact you and advise when you can expect a response and the reason for the delay.
Stay Up-to-Date
with Ausplan
Reach out to us for the latest updates on our projects, design insights, and industry news. We'll personally get in touch to discuss what matters most to you.
Get in Touch
info@ausplandesign.com.au
Phone
0419-585-267
Address
Suite 369 - 585 Little Collins Street, Melbourne VIC 3000
Ausplan Design Group offers a full design service that includes working with you on the initial concept designs through to a building approval.
Our focus is Collaborative, Functional, Accessibility and Aesthetics designs. Customer Service is our number one priority with the aim to ensure that all clients achieve their vision. Design is our passion, incorporating whole of home aspects, for your modern lifestyle and extending the boundaries of design, to include new technology and advanced trends.
Ausplan Design Group works with clients across multiple municipalities including Ballarat City Council, Banyule City Council, Bass Coast Shire Council, Bayside City Council, Boroondara City Council, Brimbank City Council, Greater Bendigo City Council, Colac Otway Shire Council, Darebin City Council, Greater Dandenong City Council, East Gippsland Shire Council, Frankston City Council, Greater Bendigo City Council, Greater Dandenong City Council, Greater Geelong City Council, Greater Shepparton City Council, Hobsons Bay City Council, Hume City Council, Kingston City Council, Knox City Council, Latrobe City Council, Manningham City Council, Maribyrnong City Council, Maroondah City Council, Melbourne City Council, Melton City Council, Merri-bek City Council, Mildura Rural City Council, Mitchell Shire Council, Monash City Council, Moonee Valley City Council, Moorabool Shire Council, Mornington Peninsula Shire Council, Nillumbik Shire Council, Port Phillip City Council, Greater Shepparton City Council, Stonnington City Council, Surf Coast Shire Council, Swan Hill Rural City Council, Warrnambool City Council, Whitehorse City Council, Whittlesea City Council, Wodonga City Council, Wyndham City Council, Yarra City Council.
© 2024 Ausplan Design Group. All rights reserved.
Get in Touch
info@ausplandesign.com.au
Phone
0419-585-267
Address
Suite 369 - 585 Little Collins Street, Melbourne VIC 3000
Ausplan Design Group offers a full design service that includes working with you on the initial concept designs through to a building approval.
Our focus is Collaborative, Functional, Accessibility and Aesthetics designs. Customer Service is our number one priority with the aim to ensure that all clients achieve their vision. Design is our passion, incorporating whole of home aspects, for your modern lifestyle and extending the boundaries of design, to include new technology and advanced trends.
Ausplan Design Group works with clients across multiple municipalities including Ballarat City Council, Banyule City Council, Bass Coast Shire Council, Bayside City Council, Boroondara City Council, Brimbank City Council, Greater Bendigo City Council, Colac Otway Shire Council, Darebin City Council, Greater Dandenong City Council, East Gippsland Shire Council, Frankston City Council, Greater Bendigo City Council, Greater Dandenong City Council, Greater Geelong City Council, Greater Shepparton City Council, Hobsons Bay City Council, Hume City Council, Kingston City Council, Knox City Council, Latrobe City Council, Manningham City Council, Maribyrnong City Council, Maroondah City Council, Melbourne City Council, Melton City Council, Merri-bek City Council, Mildura Rural City Council, Mitchell Shire Council, Monash City Council, Moonee Valley City Council, Moorabool Shire Council, Mornington Peninsula Shire Council, Nillumbik Shire Council, Port Phillip City Council, Greater Shepparton City Council, Stonnington City Council, Surf Coast Shire Council, Swan Hill Rural City Council, Warrnambool City Council, Whitehorse City Council, Whittlesea City Council, Wodonga City Council, Wyndham City Council, Yarra City Council.
© 2023 Ausplan Design Group. All rights reserved.
Get in Touch
info@ausplandesign.com.au
Phone
0419-585-267
Address
Suite 369 - 585 Little Collins Street, Melbourne VIC 3000
Ausplan Design Group offers a full design service that includes working with you on the initial concept designs through to a building approval.
Our focus is Collaborative, Functional, Accessibility and Aesthetics designs. Customer Service is our number one priority with the aim to ensure that all clients achieve their vision. Design is our passion, incorporating whole of home aspects, for your modern lifestyle and extending the boundaries of design, to include new technology and advanced trends.
Ausplan Design Group works with clients across multiple municipalities including Ballarat City Council, Banyule City Council, Bass Coast Shire Council, Bayside City Council, Boroondara City Council, Brimbank City Council, Greater Bendigo City Council, Colac Otway Shire Council, Darebin City Council, Greater Dandenong City Council, East Gippsland Shire Council, Frankston City Council, Greater Bendigo City Council, Greater Dandenong City Council, Greater Geelong City Council, Greater Shepparton City Council, Hobsons Bay City Council, Hume City Council, Kingston City Council, Knox City Council, Latrobe City Council, Manningham City Council, Maribyrnong City Council, Maroondah City Council, Melbourne City Council, Melton City Council, Merri-bek City Council, Mildura Rural City Council, Mitchell Shire Council, Monash City Council, Moonee Valley City Council, Moorabool Shire Council, Mornington Peninsula Shire Council, Nillumbik Shire Council, Port Phillip City Council, Greater Shepparton City Council, Stonnington City Council, Surf Coast Shire Council, Swan Hill Rural City Council, Warrnambool City Council, Whitehorse City Council, Whittlesea City Council, Wodonga City Council, Wyndham City Council, Yarra City Council.
© 2024 Ausplan Design Group. All rights reserved.